Refund policy
Return & Replacement Policy
At Spirit And Steel, your satisfaction is important to us. Each piece is carefully inspected before shipping to ensure it meets our quality standards.
No Returns Policy
Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns or offer refunds once an order has been delivered.
Free Replacements
While we do not accept returns, we stand behind the quality of our jewelry. If your item arrives damaged, defective, or incorrect, we will gladly send you a free replacement at no additional cost.
To request a replacement, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the item and issue
Our team will review your request and arrange a replacement as quickly as possible.
Additional Notes
- Replacements are only issued for items that arrive damaged, defective, or incorrect.
- We do not offer replacements for normal wear and tear, misuse, or accidental damage after delivery.
- Orders cannot be canceled or modified once they have been processed.
If you have any questions, feel free to reach out to our support team—we’re here to help.